Trust Center

Important Notification Regarding Recent Global IT Outage

As you may be aware, a recent update by CrowdStrike Falcon caused a significant global IT outage. This update caused issues, crashing Windows systems and impacting numerous IT systems worldwide.

We want to assure you that, as of now, Twicenet systems appear unaffected by this incident. We are actively monitoring the situation and have taken steps to review all operational and security measures to ensure the stability and integrity of our services.

We commit to transparency and will promptly notify you if our status changes or if your services are impacted in any way.

If you have any concerns or need further clarification, please do not hesitate to contact our support team.

Thank you for your continued trust in Twicenet.

Twicenet is committed to continually enhancing our platform and services. Effective September 4, 2024, we are excited to partner with usecure, a user-focused security training platform based in the EU. As part of our ongoing efforts to augment cybersecurity awareness, usecure will be integrated as a new sub-processor.

This partnership may involve processing your organization’s “personal data,” as defined under the European Union’s General Data Protection Regulation (GDPR), in connection with the services and products Twicenet provides. We assure you that usecure has been thoroughly evaluated and approved in accordance with Twicenet’s stringent third-party risk management process. This notification serves to inform you of the addition of usecure as a new Twicenet sub-processor.